Propeller 1 open escalation

Design reference — the v1 account detail + documented record (the demo's payoff beat). Shows the seed's Globex account (specs/demo-acceptance.md): the 30%-settlement escalation. The payment-plan narrative belongs to Hooli, not here.

← Back to book

Globex Corp

settlement ask · needs approval
Outstanding
$9,800
Oldest overdue
28 days
Cadence position
Day 28 · 4 of 5 touches, next day 30
Primary contact
jordan@globex.example
Assigned policy
Standard · firm-but-friendly

Active negotiation

awaiting your decision
Debtor's ask
30% settlement ($6,860) out of envelope
Discount floor
15% max — settle ≥ $8,330 (ask is $1,470 below)
Agent action
Held — did not concede, sent nothing
Blocked on
Escalation — below 15% floor · counter-at-floor option · default hold, 48h

Invoices

InvoiceDueAgingAmountStatus
INV-1840May 128 days$9,800 overdue

Conversation

every message, in order · email
  1. PropellerMay 15 · day 14
    Hi Jordan — invoice INV-1840 ($9,800) is now two weeks past due. We'd like to get this resolved — could you share a payment date this week, or let me know if there's a question on the invoice?
  2. PropellerMay 22 · day 21
    Hi Jordan — following up again on INV-1840 ($9,800), now three weeks overdue. Please reply with a payment date, or tell me how we can help get this settled.
  3. Globex (Jordan)May 27, 10:05
    Could you knock 30% off if I pay the rest now?
  4. Propellerheld
    No reply sent — a 30% settlement is below the 15% discount floor, so Propeller did not concede; it escalated for your decision (see Active negotiation).

Audit trail

every decision & envelope check, append-only
  1. Decision Send follow-up on INV-1840 · day 14May 15
    Cadence touch; drafted a firm-but-friendly reminder. Operator approved before send.
    Envelope: in bounds · tone within register, no concession
  2. Decision Send follow-up on INV-1840 · day 21May 22
    Next cadence touch, no reply yet; firmer nudge, still within register. Operator approved.
    Envelope: in bounds · tone within register, no concession
  3. Debtor Debtor reply receivedMay 27, 10:05
    30% settlement ask (see Conversation). Triggered an envelope check.
  4. Decision Hold & escalate — did not concedeMay 27, 10:06
    30% off = settle at $6,860, which is $1,470 below the 15% floor ($8,330). Did not accept and sent nothing; created an escalation with default action (hold) and 48h expiry.
    Envelope: out of bounds · routed to human queue