Below-floor concession — a debtor ask crosses a floor
Out of bounds — held for your decision
Globex Corp asked to settle below the discount floor. Propeller did not concede;
it created this escalation instead of acting.
Globex Corp
open account recordTriggerSettlement ask below discount floor
InvoiceINV-1840· $9,800 · 28 days overdue
Debtor ask
"Could you knock 30% off if I pay the rest now?" — jordan@globex.example, May 19
The ask vs. your policy bound
Debtor's request
30% off
Settle INV-1840 at $6,860, close the balance now.
Policy floor crossed
15% max
Floor is $8,330. The ask is $1,470 below what the agent may concede on its own.
If you don't act by May 21, 10:06 (48h): default is hold — no concession; debtor gets a neutral holding reply, account stays in cadence.
Auto-escalation — a policy trigger fired, no debtor ask
The common real-book case: silence past day 30, a
balance over $40k, or a dispute / legal / hardship signal. There's no ask to weigh against a
floor, so the ask-vs-floor panel is omitted and the agent offers only edit-or-decline —
no action is emphasised as primary (nothing here is the obviously-safe move;
hold is the documented default). Mirrors EscalationView when
debtorAsk/floorBreach are absent (PR #22, actions trimmed in #25).
Held for your decision
Wayne Enterprises is over the $40,000 escalation threshold and has been silent past day 30.
Propeller paused here and routed it to you instead of continuing on its own.
Wayne Enterprises
open account recordTriggerLarge balance (>$40k) & silent > 30 days
InvoiceINV-1015· $44,000 · 45 days overdue
If you don't act by Jun 1, 00:00: default is hold — all outbound stays paused until an operator reviews.